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Shipping Courier

The shipping couriers that provide service to us is DHL. Once you have received the tracking number for your order, you can track the parcel using the link included in the shipping confirmation email.

Shipping Rate

Shipping rate Expected Delivery Time
Asia 
From 19.99USD
3-5 days
US  From 19.99USD 2-3 days
Europe  From 24.99USD 3-5 days
Other(*)  From 34.99USD 4-6 days

 (*) Due to COVID19 and countries' regulation, we are not able to ship orders to these  areas hereafter:

India: Kerala and Uttar Pradesh
North Korea
Russia

Handling time

Handling time is 7 to 10 business days depending on the each manufacturer.
Please confirm the handing time of your purchase product in the product description section. 

Please note that order placed after 12PM Friday or on weekend, Japanese National holidays and natural disasters will be handled on the next earliest business day.

Custom and Duties
Pensachi is required to collect 10% taxes for order with shipping address in Japan.

We do our best to eliminate/minimize duties for orders shipped outside Japan. 
However, there are circumstances that your order will be charged for custom duties despite our effort to lift the burden of duties
Pensachi is not responsible for any customs, duties or import fees associated with receiving your order.

Thank you very much for your understanding.

You can check your tracking information via this link:

https://www.dhl.com/en/express/tracking.html

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