Handling Process

Order Confirmation

You will receive an order confirmation email from our official email address (info@pensachi.com). If you do not receive this email after making an order, please contact us on live chat or through email for help.

Handling time

Normal orders will be process within 7 to 10 business days from the day of purchase.
Orders for Limited Edition fountain pen models are processed within 10 to 14 days.
We will contact you regarding the expected shipping time via our email.

Order Update

PenSachi always guarantee the best possible service for you. However, there might be unexpected circumstances out of our control that might affect your order.
In these cases, we update you immediately about potential problems. Please rest assured that we always have your best interest in mind. Thank you for your kind understanding.

Order Cancellation

All buyers are able to cancel their order without any additional fee within 48 hours after the payment.
For all order cancellation after the given time, we would like to charge 10% of the order's total value.
(Maximum cancellation fee:  USD $100)