All buyers are able to cancel their order without any additional fee within 48 HOURS after the payment or BEFORE SHIPMENTS ARE SCHEDULED (tracking number available), whichever is earlier.
For all order cancellation after the given time, you will be charged 15% of the order's TOTAL VALUE or 150 USD, whichever is lower.
You will receive an order confirmation email from our official email address (email@example.com). If you do not receive this email after making an order, please contact us on live chat or through email for help.
Normal orders will be process within 7 to 10 business days from the day of purchase.
Orders for Limited Edition fountain pen models are processed within 10 to 14 days.
We will contact you regarding the expected shipping time via our email.
PenSachi always guarantee the best possible service for you. However, there might be unexpected circumstances out of our control that might affect your order.
In these cases, we update you immediately about potential problems. Please rest assured that we always have your best interest in mind. Thank you for your kind understanding.