Worldwide Shipping

Shipping Courier

The shipping couriers that provide service to us is DHL.
Once you have received the tracking number for your order,
you can track the parcel using the link included in the shipping confirmation email.

Shipping fee

Asia & North America	19.99 to 49.99 USD
Europe	24.99 to 64.99 USD
Other regions	34.99 to 100.00 USD

NOTICE: The shipping fee will be displayed in your chosen currency at check-out.

Handling time

Handling time is 7 to 10 business days depending on the model.
You will be updated about the progress of your order.
Please note that order placed on weekend or Japanese National holidays
will be handled on the next earliest business day.

Free Shipping

You can convert your points (800 PSC) for Free Shipping.
Find out more about the Pensachi Point System from here.

Custom Charges

When a package is shipped outside of Japan, it goes through the customs inspection in the respective country and sometimes is charged taxes depending on the policy of the country. Pensachi is not responsible for any custom taxes/charges charged on the package as the shipping cost/ the cost of the products does not include the custom charges.
Pensachi does not undervalue the amount on the invoice and the parcel as it goes against the customs law.

Shipping Methods & Arrival Time

We use DHL Express Shipping service and
the arrival date is estimated to be 3 to 5 days after shipping date.
Please note that this is subject to change under unexpected conditions.
The tracking number may be activated after 1 or 2 days in transit.
You can check your tracking information via this link:

https://www.dhl.com/en/express/tracking.html

Shipping Unavailable

Due to COVID19 and countries' customs regulation,
we are not able to provide shipping to these countries/areas below:

India
North Korea
Russia