*Notice*

Due to the reductions of international flight during the 2019-nCoV novel coronavirus outbreak, Japan Post has temporarily suspended service to some countries/regions since April 2nd. For details, please refer to the list here.

In order to keep deliver beautiful pens to you, PenSachi has partnered with DHL to provide shipping to countries/regions affected by Japan Post service suspension. We understand that the fee might not be as low as with Japan Post but it's the best alternative at the moment. We apologize in advance for any inconveniences.

For countries/regions not on the list, PenSachi is still shipping by Japan Post as usual. You can find the shipping fee for both DHL and Japan Post at the end of the page. If you wish to upgrade your shipping method to DHL, please contact us via info@pensachi.com.

Shipping Courier

The shipping couriers that provide service to us are Japan Post Office and DHL. Once you have received the tracking number for your order, you can track the parcel using the link included in the shipping confirmation email.

Handling time

Handling time is 3 to 5 business days depending on the model. You will be updated about the progress of your order. Please note that order placed on weekend or Japanese National holidays will be handled on the next earliest business day.

Shipping methods & Arrival date

• Standard Registered Airmail with tracking (5 to 10 days)
• Expedited EMS (Express Mail Service) with tracking (3 to 8 days)
• DHL Express with tracking (2 to 5 days)

The arrival date above is estimated by Japan Post Office and DHL. The tracking number may be activated after 1 or 2 days in transit.

Shipping fee

Nobody likes to pay for costly shipping fee. That's why we have always tried to offer the most reasonable prices for the best shipping options from Japan.
FREE SHIPPING will be applied if your order is over $350 (Japan Post Office only).
Shipping fee will be automatically displayed during checkout.
You can estimate your shipping fee with this calculation below:

By Japan Post

	Asia	Oceania & North America	Europe	South/Central America & Africa
Standard Shipping	7.99 USD	17.99 USD	14.99 USD	17.99 USD
Expedited Shipping	12.99 USD	25 USD	19.99 USD	24.99 USD
Standard Shipping (order over $350)	FREE	FREE	FREE	FREE
Expedited Shipping (order over $500)	FREE	FREE	FREE	FREE

Per our contract with the shipping company, the only shipping method available for the countries/regions below is Expedited Shipping:

• Asia: India, Israel
• Oceania: Australia
• Europe: Greece
• North America: Canada
• Central America: Mexico
• South America: Chile, Brazil

By DHL

Asia (except China)	29.99 USD to 59.99 USD
Europe	34.99 USD to 79.99 USD
China & USA	19.99 USD to 49.99 USD
Other	69.99 USD to 139.99 USD

Notice for DHL shipping:

- List of European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Greece, Holy See (Vatican City State), Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
- Ink bottles are not available for shipping by DHL due to restriction. Ink cartridges can still ship by DHL.
- Your shipping fee depends on your exact location. The exact shipping fee will be displayed at checkout after you filled in your shipping address.