Frequently Asked Questions

1. Does this fountain pen model comes with a converter?

Only the fountain pen models listed below include a converter.

Sailor:
  • King of Pens
  • Profit Junior
  • Kurogane
Pilot:
  • Custom Urushi (CON-70)
  • Custom 845 (CON-70)
  • Custom 743 (CON-70)
  • Justus (CON-70)
  • Elabo - Metal (CON-70)
  • Custom 742 (CON-70)
  • Custom Heritage 912 (CON-70)
  • Custom Maple (CON-70)
  • Elabo - Resin (CON-40)

All Namiki Fountain Pen Models.

2. Shipping rate and/or shipping to [country]?

We offer worldwide shipping at very reasonable rate. You can always click here for more information.

3. Have this pen shipped?

When your order has been shipped, you will receive an automated email from our store with the tracking number and the shipping courier's tracking page.
The handling time for each order is different so please check see the tab Handling Process for more information.

4. Who is the shipping courier? How can I track the order?

Our shipping courier is Japan Post Office. You can track your order here.

5. Why does my tracking number show nothing/error?

The tracking number might be activated after 1 or 2 days.
We would like to ask for your kind understanding on the matter.
Please check the tracking page again after 1 or 2 days. 

6. Is this [model] in stock? If not, how long to get it?

All fountain pen models not listed as sold out is in stock and available for sale.
The restock for each fountain pen model is different due to the policy of the maker.
If you are interested in making a back-order/pre-order, please chat with us directly or send us an email to info@pensachi.com.