Frequently Asked Questions
1. Does this fountain pen model comes with a converter?
Only the fountain pen models listed below include a converter.Sailor:
- King of Pens
- Custom Urushi (CON-70)
- Custom 845 (CON-70)
- Custom 743 (CON-70)
- Justus (CON-70)
- Elabo - Metal (CON-70)
- Custom 742 (CON-70)
- Custom Heritage 912 (CON-70)
- Custom Maple (CON-70)
- Elabo - Resin (CON-40)
- All Namiki Fountain Pen Models.
- Sterling Silver
- Higo Zogan
- Kanazawa Haku
- Century Nice
2. Shipping rate and/or shipping to [country]?
We offer worldwide shipping at very reasonable rate. You can always click here for more information.
3. Have this pen shipped?
When your order has been shipped, you will receive an automated email from our store with the tracking number and the shipping courier's tracking page.
The handling time for each order is different so please check see the tab Handling Process for more information.
4. Who is the shipping courier? How can I track the order?
Our shipping courier is DHL. You will receive a tracking number to your email as soon as your order is ready to be shipped.
5. Why does my tracking number show nothing/error?
The tracking number will be activated after 1 or 2 days.
Please check the tracking page again after 1 or 2 days.
We would like to ask for your kind understanding on the matter.
6. Is this [model] in stock? If not, how long to get it?
All fountain pen models not listed as sold out are in stock and available for sale.
The restock for each fountain pen model is different due to the policy of the maker.
If you are interested in making a back-order/pre-order, please chat with us directly or send us an email to firstname.lastname@example.org.