Handling Process

Order Cancellation

All buyers are able to cancel their order without any additional fee within 24 HOURS after the payment. However, if the tracking number has already been updated, it means the item has been shipped, and we are no longer able to cancel the order at that point.

For all order cancellations after the given time, you will be charged 15% of the order's TOTAL VALUE, maximum up to 150 USD.

Order Confirmation

You will receive an order confirmation email from our official email address (info@pensachi.com). If you do not receive this email after making an order, please contact us via live chat or through email for help.

Handling time

Normal orders will be processed within 7  to 10 business days from the day of purchase.
Some items ship on the same day or within 1-3 days after the order has been placed.
Please look at the product page description for more information

Order Update

PenSachi always guarantee the best possible service for you. However, there might be unexpected circumstances out of our control that might affect your order.
In these cases, we update you immediately about potential problems. Please rest assured that we always have your best interest in mind. Thank you for your kind understanding.